Dear Dave:

As a younger man, I began my life as a homeowner with several assumptions: that people were basically honest, that they would do what they said they would do when they said they would do it, and it would cost what they told me before hand it would cost.  As the years flew by, I became disillusioned with providers of home repair services, adopting the attitude that not only was everyone trying to chage as much for as little work as possible but that, before every job was through, not only would I have to lose my temper but threaten legal action to simply enforce the terms of a previously agreed upon contract.

Then I met you.  When I found your company in the YellowPages, I called your company and got a friendly, live voice at the other end of the phone.  When you showed up at my home to take the measurements for my fence, you were polite, respectful and friendly to my wife who kept saying, "He was just such a nice guy."

Having had previous bad experiences with one of your competitors, I was not looking forward to installation day.  To my suprise, your workers reflected the same conscientious pride in their work as you did and made absolutely sure that everything was done exactly as I had expected.  However, in addition to that, noticing that another fence section and a gate had been incorrectly installed by a competitor, at your request, they fixed those at no additional charge, explaining that, "it would just take a few minutes."

Dave, not only have you won a customer for life in me, but I will make it part of my life's work to sing the praises of your company to everyone I know, whether they need any fence work or not.  I hope that, in some small way, I will be able to be of help to you in ensuring the continued success of your company.

Sincerely,
Kerry
Bethesda, Maryland